This policy applies to internet protocol (IP) addresses (version 4 or version 6) allocated by Flexspace (being either of Flexspace No.1 LLP or Flexspace No.2 LLP) to its customers which are Provider Aggregatable (“PA”) IP addresses. Certain parts of this policy are relevant to circumstances where a customer utilises services provided by Flexspace in respect of its own Provider Independent (“PI”) IP addresses.
PA IP Addresses
All Provider Aggregatable IP addresses assigned to customers by Flexspace remain the sole and permanent property of Flexspace and are to be used exclusively on equipment provided or hosted by Flexspace and/or in respect of services provided by Flexspace and/or connections to the network of Flexspace. The customer acknowledges that it has no rights of ownership to any such IP addresses.
In the event that the customer is in breach of any agreement with Flexspace or that customer’s service has been suspended, any IP addresses allocated to it by Flexspace may be invalidated until such breach has been remedied to the satisfaction of Flexspace and the customer’s service has been restored. Flexspace cannot guarantee that identical IP addresses will be reallocated to the customer in such circumstances.
If a customer cancels its services or its agreement with Flexspace terminates for any other reason the customer acknowledges that it may not retain the IP addresses previously used during its relationship with Flexspace and the customer acknowledges that Flexspace may reclaim and reissue these IP addresses to other customers in the future.
Customers who assign or reallocate IP addresses to their own clients or customers remain responsible for the terms and conditions set out in this policy, including but not limited to, ensuring that such customers or clients maintain accurate records and that Flexspace may be able to access such records at its reasonable convenience.
IP addresses are allocated by Flexspace on the basis of the customer’s immediate utilisation rates. Flexspace reserves the right to invalidate the allocation of IP addresses which are not utilised by the customer within the first three months of such allocation. Flexspace also reserves the right to reduce the IP addresses allocated to a customer if such allocation is, in the reasonable opinion of Flexspace, underutilised or ineffectively used by the customer or the customer’s use is not in compliance with the rules and guidance of RIPE NCC.
All allocations of IP addresses by Flexspace are subject to audit and verification by any reasonable means deemed appropriate by Flexspace. If any allocation of IP addresses is found to have been on false information, Flexspace may invalidate the allocation.
An agreement for services between the customer and Flexspace does not ensure allocation of any specific allotment of IP addresses by Flexspace to the customer.
Any customer making use of IP addresses allocated to it by Flexspace and who subsequently receives its own assignment of IP addresses on an equivalent or larger allotment from RIPE NCC (or any other local internet registry) or in any other manner may be required by Flexspace to release all of the IP addresses allocated to it by Flexspace and renumber from its subsequently acquired IP addresses as reasonably directed by Flexspace.
A customer may not advertise IP addresses using any routing protocol on any publicly accessible networks.
Where an existing customer of Flexspace undergoes a change of control (as defined by section 416 Income and Corporation Taxes Act 1988) or acquires control of another entity or otherwise merges or creates a joint relationship with such other entity, it will be in Flexspace’s sole discretion, with regard to utilisation, need and other factors discussed in this policy whether to invalidate any IP addresses and how many such IP addresses are to be invalidated.
PI IP Addresses
Customers may provide their own Provider Independent IP addresses (subject only to certain technical limitations and verification of ownership that will be assessed by Flexspace at the time of request for services). All IP prefixes owned by customers must be specified on a letter of authority presented to Flexspace and once approved, Flexspace shall be authorised to publish the customer’s IP addresses on the customer’s behalf. All PI IP addresses will remain the property of the customer at all times and save as authorised Flexspace shall have no rights whatsoever in respect of those IP addresses.
At the customer’s reasonable request in writing or should the customer cancel its services with Flexspace, Flexspace will cease to announce and route those IP addresses. While Flexspace will make all reasonable efforts to ensure that the customer’s PI IP addresses are accepted and routed by all upstream ISPs, Flexspace cannot guarantee global reachability for customer-owned IP addresses.
Flexspace will assist the customer in completing any required RIPE NCC or other local Internet registry template although the customer will be responsible for forwarding any such template to the appropriate registry and the customer may be required to provide additional supporting information to the registry.
It is a reasonable expectation of Flexspace that all PI IP addresses and IP prefixes provided by customers are valid and by notifying Flexspace of all such PI IP addresses and IP prefixes for the provision of services by Flexspace the customer warrants that all such addresses and prefixes are valid and owned by or validly allocated to the customer. It is a customer’s responsibility to ensure that it is properly authorised to use all IP addresses supplied via other providers.
Provisions relating to all types of IP address, both Provider Aggregatable and Provider Independent
All customer IP address requests or requests for services using customer-owned IP addresses are subject to review and verification by Flexspace.
The customer acknowledges that this IP address assignment and usage policy shall apply to all contractual relationships which the customer has with Flexspace for the provision of services.
Flexspace have helped me turn my little dream into a profitable reality! Being a small business owner looking for premises can sometimes be daunting but Loraine and the Flexspace team helped me with every step in finding the perfect solution for my business and I couldn’t be more grateful.
The team go above and beyond to look after their tenants and nothing is every too much trouble. Premises are clean, well maintained and I always feel extremely safe when I’m at work even on those dark winter nights! I have highly recommended Flexspace to fellow business owners – a hidden gem in Peterborough!
Our offices in Blackpool are easily accessible for the people we support, some of whom are in wheelchairs, there is a ramp to the entrance door and disabled facilities. Our offices are nicely decorated, comfortable and affordable.
Our Area Manager is very helpful and readily available should we have any queries or problems. The public areas are kept clean, safe and presentable. She goes over and above the call of duty for the clients.
Very helpful and easy to get on with
I have enjoyed renting from Flexspace for the last 3 years and hopefully will be there for a good few years to come. Found the staff very helpful and easy to get on with.
Friendly, professional and knowledgeable staff
Excellent service, the Centre team are happy to assist with meeting rooms at short notice. They ensure that repairs are carried out quickly. I needed several new sockets in my room and these were provided very quickly with no inconvenience to myself.
The staff are friendly, professional and knowledgeable and nothing is ever a problem.
The dedicated on site team are always on hand to assist
Flexspace Dunfermline has had a big impact on the growth of my business over the last 3 years. Offering the ability to offer in-house training to clients with the use of the meeting room facilities. The team always ensure that the rooms are set up to the exact requirements I need to deliver the training to my clients. From equipment set up to the supply of refreshments to my delegates.
Having a dedicated team onsite that are always on hand to assist with anything from reception to administration is a real benefit to my business. The staff are always very approachable and nothing is ever too much for them when I ask for their assistance.
Dramatic improvement and investment in the facilities
RDM Group has occupied buildings on the Bilton Industrial Estate for over 22 years and we have seen many owners in our time. In 2007 ‘Flexspace’ acquired the estate and through their resident manager, we have seen a dramatic improvement in the overall operation of the estate together with a continual investment and improvement program into the buildings, security and facilities which makes the estate an extremely good place for our company to be located.
Big thanks to you and Alan for your efficient handling of the whole process.
Giles Turnbull, The Human Voice
Everything has been really smooth and easy
Many thanks for your support in our move into new office space, everything has been really smooth and easy even down to ensuring locks were changed and secure.
The facilities are excellent and spotlessly clean throughout and it’s so helpful for us to have access to additional rooms for booking for training events when we need it. We are so glad we made the move into a really pleasant and well maintained working environment.
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