One of the first things that you notice when you walk into Flexspace Northampton, is how welcoming Gail Haddon, our Centre Manager, is.
Gail took 10 minutes out of her day to talk to me about working at Flexspace and her role as a Centre Manager.
I’ve been centre manager here for six months and have just passed my probation.
Front of house includes housekeeping; making sure that there is a safe and happy environment and that Flexspace Northampton is operating well.
Our customers’ journey with Flexspace begins when they come to view the venue. I always start in a little meeting room, reviewing their requirements, understanding their business’ background then a tour of Flexspace Northampton. I show them no more than 3 rooms; these are normally the one closest to the one they want and two alternatives of slightly bigger options.
Then we have networking events – although the people who work and visit Flexspace Northampton understand what a great venue we offer, I keep close ties with the local community through both networking events and social events for our clients and tenants.
From meeting room bookings and end of month billing to renewals and licence agreements, there is a strong administration part to my work, including fire alarm tests, health and safety checks and maintenance reviews.
I take pride in how welcoming and clean Flexspace Northampton is as a venue which is achieved through our customer service attitude to delivering more than our customers expect.
The people at Flexspace. When I met the Area Manager for Flexspace Northampton through my previous job, and saw the venue, I felt that this was the job and people for me.
This is the best thing I’ve ever done. Every day is varied and it takes good management skills to make sure that everything is planned and done but I really enjoy it.
My biggest challenge is to have full capacity of the offices and have those customers renew. This is down to getting the right customer into the right office space and making their experience here at Flexspace Northampton a good one so that at renewal, they want to stay.
You have to be approachable, organised and definitely calm and cheerful. Being flexible and understanding our clients and tenants and able to listen to their needs.
Interested in working with Flexspace? Then visit our Careers Page for more details.
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You can rent a Flexspace unit for a minimum of 12 months all the way up to 10 years or more.
Most sites have different unit sizes, so you can move and grow with Flexspace. Choose workspace on your terms.
Most of our units are so flexible that you can shape the space to be precisely as you want it to be.
From Cafes to Gyms, Galleries to Labs, we’ve seen and done it all. Choose space to fit your needs.
Flexspace have helped me turn my little dream into a profitable reality! Being a small business owner looking for premises can sometimes be daunting but Loraine and the Flexspace team helped me with every step in finding the perfect solution for my business and I couldn’t be more grateful.
The team go above and beyond to look after their tenants and nothing is every too much trouble. Premises are clean, well maintained and I always feel extremely safe when I’m at work even on those dark winter nights! I have highly recommended Flexspace to fellow business owners – a hidden gem in Peterborough!
Our offices in Blackpool are easily accessible for the people we support, some of whom are in wheelchairs, there is a ramp to the entrance door and disabled facilities. Our offices are nicely decorated, comfortable and affordable.
Our Area Manager is very helpful and readily available should we have any queries or problems. The public areas are kept clean, safe and presentable. She goes over and above the call of duty for the clients.
I have enjoyed renting from Flexspace for the last 3 years and hopefully will be there for a good few years to come. Found the staff very helpful and easy to get on with.
Excellent service, the Centre team are happy to assist with meeting rooms at short notice. They ensure that repairs are carried out quickly. I needed several new sockets in my room and these were provided very quickly with no inconvenience to myself.
The staff are friendly, professional and knowledgeable and nothing is ever a problem.
Flexspace Dunfermline has had a big impact on the growth of my business over the last 3 years. Offering the ability to offer in-house training to clients with the use of the meeting room facilities. The team always ensure that the rooms are set up to the exact requirements I need to deliver the training to my clients. From equipment set up to the supply of refreshments to my delegates.
Having a dedicated team onsite that are always on hand to assist with anything from reception to administration is a real benefit to my business. The staff are always very approachable and nothing is ever too much for them when I ask for their assistance.
RDM Group has occupied buildings on the Bilton Industrial Estate for over 22 years and we have seen many owners in our time. In 2007 ‘Flexspace’ acquired the estate and through their resident manager, we have seen a dramatic improvement in the overall operation of the estate together with a continual investment and improvement program into the buildings, security and facilities which makes the estate an extremely good place for our company to be located.
Big thanks to you and Alan for your efficient handling of the whole process.
Many thanks for your support in our move into new office space, everything has been really smooth and easy even down to ensuring locks were changed and secure.
The facilities are excellent and spotlessly clean throughout and it’s so helpful for us to have access to additional rooms for booking for training events when we need it. We are so glad we made the move into a really pleasant and well maintained working environment.